Support Administrator

  • Date: May, 2018
    Location: New York, NY
    Position/Title: Support Administrator
    Department: IT

    Position Summary

    The successful candidate will have a strong customer service orientation and experience installing and supporting a vast array of software and hardware, at the desktop.


    • Service Desk: First point of contact and support.  Service Ticket intake, triage, escalations, monitoring, and follow up
    • Install & configure software on Workstations
    • Install new / rebuild existing hardware and configure hardware, peripherals, services, settings, associated storage, etc., in accordance with standards and project / operational goals and requirements
    • New user hardware and software setup
    • Contribute to the development, documentation, and maintenance of infrastructure systems, configuration, and software standards including master system images
    • Works closely with the IT team members, to learn, understand, and assist with day to day and project related tasks
    • Product implementation support
    • Front line support for Cisco UCS & Unified Messaging
    • Other duties, as required


    • 1-2 years PC support experience
    • 1+ years server support experience        

    Specific Knowledge Abilities and Skills

    • Strong interpersonal and communications skills (written and verbal), strong documentation skills
    • Ability to identify and analyze and prioritize incoming requests for assistance
    • Strong organization, planning, and troubleshooting skills. The ability to triage and problem solve with strong multi-tasking and follow-up skills
    • Apple / MAC support experience
    • Ability to follow established process, analyze and recommend process improvements
    • A solid understanding of the many Operating System versions; Microsoft Windows Server, Microsoft Workstation, Apple Mac, and Mobile Operating Systems
    • A solid understanding of networking principals and enterprise network architecture, including but not limited to; TCP/IP, routing principals, private WAN
    • Strong understanding of Microsoft Office applications and the ability to troubleshoot.
    • WordPress or other website CMS experience.
    • Familiarity with Premiere Pro CC, Media Encoder CC, and Aspera are a plus
    • Experience administering Microsoft Active Directory users and groups and Organizational Units (OUs)
    • Highly flexible.  Able to appropriately re-prioritize activities and work variable hours including overtime
    • Works well under pressure, able to remain focused and professional during high stress situation
    • Willingness to learn new technologies, think “outside the box”, and be part of a highly motivated team of IT professionals

    Education and Experience

    • MCP, MCSE, or other Microsoft Coursework / Certifications (preferred)
    • vmWare Certification (preferred)
    • Experience working in a medium sized environment (>150 Users)
    • Experience with the following technologies (including but not limited to); Windows Server patching, server maintenance, backup / restore, SAN environments, tiered application servers

    To apply, please send your resume to