Information Technology Intern

  • Date: May, 2018
    Location: New York, NY
    Position/Title: Information Technology Intern
    Department: IT

    Position Summary

    Cinedigm’s IT department is searching for an Intern to gain valuable knowledge in the company’s busy New York office.  The ideal candidate will possess a passion for intertwining excellent customer service with technological knowledge.  Key responsibilities include assisting with the IT client support; installing new, and rebuild existing, hardware and configure hardware, peripherals, services, settings, associated storage, etc., in accordance with standards and project/operational goals and requirements; new user hardware and software setup; contribute to the development, documentation, and maintenance of infrastructure systems, configurations, and software standards, and work closely with the IT team members to learn, understand, and assist with day to day projects.

    Responsibilities/Duties

    • Service Desk: First point of contact and support.  Service Ticket intake, triage, escalations, monitoring, and follow up
    • Install & configure software on Workstations
    • Install new / rebuild existing hardware and configure hardware, peripherals, services, settings, associated storage, etc., in accordance with standards and project / operational goals and requirements
    • New user hardware and software setup
    • Contribute to the development, documentation, and maintenance of infrastructure systems, configuration, and software standards including master system images
    • Works closely with the IT team members, to learn, understand, and assist with day to day and project related tasks
    • Product implementation support
    • Front line support for Cisco UCS & Unified Messaging
    • Other duties, as required

    Qualifications

    • 1-2 years PC support experience
    • 1+ years server support experience        

    Specific Knowledge Abilities and Skills

    • Strong interpersonal and communications skills (written and verbal), strong documentation skills
    • Ability to identify and analyze and prioritize incoming requests for assistance
    • Strong organization, planning, and troubleshooting skills. The ability to triage and problem solve with strong multi-tasking and follow-up skills
    • Apple / MAC support experience
    • Ability to follow established process, analyze and recommend process improvements
    • A solid understanding of the many Operating System versions; Microsoft Windows Server, Microsoft Workstation, Apple Mac, and Mobile Operating Systems
    • A solid understanding of networking principals and enterprise network architecture, including but not limited to; TCP/IP, routing principals, private WAN
    • Strong understanding of Microsoft Office applications and the ability to troubleshoot.
    • WordPress or other website CMS experience.
    • Familiarity with Premiere Pro CC, Media Encoder CC, and Aspera are a plus
    • Experience administering Microsoft Active Directory users and groups and Organizational Units (OUs)
    • Highly flexible.  Able to appropriately re-prioritize activities and work variable hours including overtime
    • Works well under pressure, able to remain focused and professional during high stress situation
    • Willingness to learn new technologies, think “outside the box”, and be part of a highly motivated team of IT professionals

    Education and Experience

    • MCP, MCSE, or other Microsoft Coursework / Certifications (preferred)
    • vmWare Certification (preferred)
    • Experience working in a medium sized environment (>150 Users)
    • Experience with the following technologies (including but not limited to); Windows Server patching, server maintenance, backup / restore, SAN environments, tiered application servers

    To apply, please send your resume to careers@cinedigm.com